Privacy Policy

Last updated: 31 July 2025

1. Introduction

EcoMow Sustainable Gardening ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or contact us through our forms
• Subscribe to our newsletter
• Communicate with us via email or phone

This information may include:

• Name and contact details (email, phone number, address)
• Property information for service quotes
• Service preferences and requirements

2.2 Automatically Collected Information

We may automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website information

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our gardening services
• Respond to your enquiries and service requests
• Send you relevant information about our services
• Comply with legal obligations
• Protect our rights and prevent fraud

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With your consent
• To comply with legal requirements
• To protect our rights or safety
• With service providers who assist us in operating our business

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights

Under Australian Privacy Law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Request data portability

8. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

9. Third-Party Services

Our website may contain links to third-party services. We are not responsible for the privacy practices of these external sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

12. Governing Law

This Privacy Policy is governed by Australian law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.